How do I start my ride?

Let the adventure begin! 

• Start by locating an available scooter by looking at the Spin App map. Approach the scooter and tap the orange "scan" button and follow the on-screen prompts guiding you through scanning the QR code on the handlebars. 
• Once the scooter has unlocked, it will need an initial kick-start to gain momentum before you hit the throttle. Without momentum, the throttle will not work. Make sure that you follow this step.
• If your ride still isn't starting, please follow the troubleshooting instructions below.

Connection issue

• Double-check your phone's App Store/Google Play Store for updates. 
• Force-quit the Spin app > reopen
• Restart your phone
• Uninstall the app > reinstall > log back in (this step will also download the latest version)
• Your phone's software itself should be fully updated (Android or iOS respectively)

If the above steps do not resolve the issue, call our support line on 0800 048 8155 or send us an email at [e-mail].

Repair issue

• If troubleshooting methods have failed, there may be a repair issue with the scooter. In this case, end the ride immediately and contact support. Call our support line on 0800 048 8155 or send us an email at [e-mail].
• Have the scooter's 7-digit QR code number ready and the email address that you signed up with so we can quickly prevent the scooter from being rented by other users until we can inspect the vehicle. 

If you have any questions as a first-time rider regarding account set-up or taking your first Spin ride, feel free to call our support line on 0800 048 8155 or send us an email at [e-mail]