Let's clear up any billing confusion!
The £27.50 fee that appears on your account is a temporary hold that will drop off within 1–3 working days depending on your bank. For clarity, this amount is not being charged to your card or bank — it is simply a pre-authorisation hold to verify your payment method on file.
Once you have completed your ride, Spin releases this charge immediately. The only charge that you will be billed for is your unlock fee and actual riding time.
If riding at the weekend or on public holidays, please bear in mind that the £27.50 hold will not process until the next working day.
Important things to note:
- The hold is used to verify user accounts.
- The hold is completely separate from your actual Spin charge, and thus not a charge on the services rendered.
- The hold usually drops off instantaneously, but some financial institutions may take longer to drop the hold.