If your bike does not unlock after you begin the trip, please allow up to 60 seconds for your bike to unlock. If your bike does not unlock after that time frame, you can either end your trip and locate another Spin bike via our app and/or contact out to our live support team to assist you further.
Articles in this section
- Ended your trip on the Spin App but the timer is still running?
- Spin Refund Policy
- Steps: How to use Spin's Bikeshare service
- What is Spin?
- Spin: How much does it cost?
- Spin Access: What is it?
- Spin Unlimited: What is it?
- Can I Unlock Multiple Bikes With One Phone?
- How can I change my password?
- What do I do if my bike does not unlock?