Spin Refund Policy

 

For refunds on $10 Top Ups and credit balances:

• Spin will refund a $10 top up to users if requested within 3 days of purchase. If the balance has been used, even partially, the remaining balance is no longer refundable, unless Spin no longer operates in your city.

Refunds for overcharges:

• Spin will refund any overcharges that you may incur. More notably, if you are having trouble ending your trip, we will refund any overcharges that may have caused. Please send a note over to our support team via the "Help" button within the app and we'll help you end your trip and refund any overcharges. 

----------

For any further questions, feel free to e-mail us at [e-mail] or call us at 1-888-262-5189.