Spin Refund Policy

 

For refunds on $10 Top Ups and credit balances:

• Spin will refund a $10 top up to users if requested within 3 days of purchase. If the balance has been used, even partially, the remaining balance is no longer refundable, unless Spin no longer operates in your city.

Refunds for overcharges:

• Spin will refund any overcharges that you may incur. More notably, if you are having trouble ending your trip, we will refund any overcharges that may have caused. Please send a note over to our support team via the "Help" button within the app and we'll help you end your trip and refund any overcharges. 

Refunds for impacted experiences:

• If your trip wasn't 100% what you expected it to be due to inconsistencies on the scooter or app, send us a note via the "Help" button within the app (or the "!" icon on the bottom left of the map screen), and we'll take a look at the trip in question. If we can deem that your experience was impacted, we will refund/credit your account accordingly.

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For any questions, feel free to e-mail us at [e-mail] or call us at 1-888-262-5189.