For refunds on $10 Top Ups and credit balances:
- Spin will refund a $10 top up to users if requested within 3 days of purchase. If the balance has been used, even partially, the remaining balance is no longer refundable, unless Spin no longer operates in your city.
Refunds for overcharges:
- Spin will refund any overcharges that you may incur. More notably, if you are having trouble ending your trip, we will refund any overcharges that may have caused. Please send a note over to our support team via the "Help" button within the app and we'll help you end your trip and refund any overcharges.
For any further questions, feel free to e-mail us at firstname.lastname@example.org or call us at 1-888-262-5189.