Spin Team app not allowing you to pick up scooters?

“The app isn't allowing me to pick this scooter up!”

Let us troubleshoot:

Let's work together on troubleshooting the app. Please force close and reopen the app, sign in, and attempt to scan/pick up the scooter.

If that doesn't work, please uninstall and reinstall your Spin Team app. Once you reinstall the app, sign and and attempt to scan/pick up the scooter. If the app still isn't allowing you to pick up the scooter, please text [phone] with the vehicle ID number. You can also email [e-mail] with this information.

Please move on to the next scooter and attempt to scan/pick up.

--

If you are running into the same issue with the next scooter, please send us the following information:

• Phone Model/Year:
• OS Type:
• OS Version:
• Location Services On/Allowed to be used by Spin? Y/N:
• Is your Bluetooth on?: