Ad-Hoc Payments - Why was I charged $27.50?

Let's clear up any billing confusion! 

The $27.50 fee that appears on your account is a temporary hold that will drop off within 1-3 business days depending on your bank. For clarity, this amount is not being charged to your card or bank — It is simply a pre-authorization hold to verify your payment method on file! 

Once you have completed your ride, Spin releases this charge immediately. The only charge you will be billed for is your unlock fee and actual riding time.

If riding on weekends or holidays, please keep in mind that the $27.50 hold will not process till the next business day. 

Important things to note:

• The hold is used to verify user accounts.
• The hold is completely separate from your actual Spin charge, and thus not a charge on the services rendered. 
• The hold usually drops off instantaneously, but some financial institutions may take longer to drop the hold.

If you have any further questions feel free to contact us at [e-mail] or 1-888-249-9698 and one of our amazing agents will assist you!