Destinations (Routes and Bike Lanes) FAQ

You can now use Destinations and bike lanes to safely navigate to your destination.

What is it?

Destinations is a new feature in the Spin App that allows you to specify your destination and will show you the shortest and safest route possible. It will also display available bike lanes if there are any around your area.

Why should I use it?

Use destinations to get the safest and shortest route to where you are headed. 

How do I use it safely?

First, you will need to start your trip - you will only be able to see and use the Destinations feature once your trip has started.

Use destinations safely by ensuring you enter your destination address/location before you begin riding. Never use the app while riding the scooter, and only look at your phone when you are not moving.

Click on the location field and enter the destination you wish to arrive to. Once you enter this information, the app will show you the safest route to take for your trip - including bike lines that may be available in your area (shown as a green line on the route).

Here is an example of the Destinations feature showing a route including bike lanes:

Here is an example of the Destinations feature being used in San Francisco, CA:

Here is what you shouldn’t do:

• Do NOT use the directions feature while you're on and/or riding the scooter. Please ensure that you are off-board the scooter and in a safe place before using this feature and the app in general.
• Do NOT look at your app for directions while you're on and/or riding the scooter. To view the directions to see where to go next, please stop for a moment in a safe area, then continue to look at your app.
• In general, please use this feature when you are not on or riding the scooter. This feature and the Spin App in general is meant to be used when riders are not operating the scooter and are in a safe area.

For more information, please reach out to our dedicated Customer Support team:

• [e-mail]
• US: 1-888-262-5189