Chicago - Adaptive Scooter FAQ

We are pleased to offer adaptive scooters, including seated scooters, in Chicago! Adaptive devices are intended to provide options for individuals who are either unable to or are not comfortable using our 2-wheeled standing scooters. Spin is continuing to develop this program with our city and community stakeholders to ensure our devices meet the needs of all our riders.

HOW

Interested users can request an adaptive scooter in the following ways:

• Webform
• Through our in-app Customer Support team (click on the Spin logo in the bottom right corner of your app) 
• By emailing [e-mail] (make sure to include the city you’re in!)

Requests should be made at least 24 hours in advance of your intended rental time. Reservations are made according to device availability.

WHERE

Our adaptive scooters are rentable in Chicago from this address:

Chicago

1936 W. 17th Street

Chicago, IL 60608

HOURS

Spin’s seated scooters can be rented Monday through Saturday between the hours of 9:00 AM and 5:30 PM. All devices must be returned by 5:30 PM.

COST

Rental of a seated scooter is free to the user, and is offered on a first-come, first-serve basis. When creating your Spin account, enter your payment details. This payment method will only be charged in the case of theft, misuse or damage to the device. Please review Spin’s Terms of Use linked below for more information.

PROCESS

Once your request is submitted, you will receive an email confirming the details of your rental. Please contact us with questions or concerns at [e-mail] or at [phone].

Remember to install the Spin app for iPhone or Android prior to your reservation. Links to the download pages can also be found in the reservation email. No smartphone? Having trouble downloading the app? Reach out to our Support team!

DETAILS

Before using one of our Adaptive devices, read and agree to our Terms of Use and Privacy Policy. By submitting your reservation request, you acknowledge that you have read and agree to these terms prior to your rental.

Please abide by the following rules of the road:

• Follow your city’s sidewalk riding guidelines and ride wherever is legal and safest.
• Always yield to pedestrians.
• Adaptive devices should not be utilized during poor weather conditions. Your reservation may be cancelled or rescheduled in the case of inclement weather.

Failure to abide by any of the above rules may lead to account suspension, or termination. 

Enjoy the ride!