Spin Rider FAQ

Account Related

• Where Is My Refund?
• Why Was I Banned?
• How Do I Delete My Account?
• How Can I Change My Password?
• How Do I Request A Refund?

Parking Rules

• Why Am I Required To Complete A Safety Quiz?
• Scooter removal/relocation request (UK)
• General Parking Rules & Tips (Applicable for All Cities)

Signing Up

• Accidentally Created A New Account
• What Are The Riding Requirements?
• Why Is It Taking So Long To Verify My License?
• How Do I Add Promo Codes?
• What Are The Scooter Specifications?

Starting A Ride

• Missing Scooter?
• How to Add Promo Code
• Why Is My Ride Going Slow?
• Why does this scooter say Invalid QR code?
• What Is A Spin Pass?
• E Scooter: Guidelines & How To's

See all 12 articles

Ending A Ride

• How Do I Upload My Parking Photo?
• Was Your Ride Stolen?
• Scooter/E-Bike Stopped Mid Ride?
• Why Is The Unlock Pass Still Charging Me For Rides?
• How Do I Report An Issue With My Spin Experience?