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Spin Rider FAQ

Account Related

  • Where Is My Refund?
  • Why Was I Banned?
  • How Do I Delete My Account?
  • How Can I Change My Password?
  • How Do I Request A Refund?

Parking Rules

  • Why Am I Required To Complete A Safety Quiz?
  • Scooter removal/relocation request (UK)
  • General Parking Rules & Tips (Applicable for All Cities)

Signing Up

  • Accidentally Created A New Account
  • What Are The Riding Requirements?
  • Why Is It Taking So Long To Verify My License?
  • How Do I Add Promo Codes?
  • What Are The Scooter Specifications?

Starting A Ride

  • Missing Scooter?
  • How to Add Promo Code
  • Why Is My Ride Going Slow?
  • Why does this scooter say Invalid QR code?
  • What Is A Spin Pass?
  • E Scooter: Guidelines & How To's
See all 12 articles

Ending A Ride

  • How Do I Upload My Parking Photo?
  • Was Your Ride Stolen?
  • Scooter/E-Bike Stopped Mid Ride?
  • Why Is The Unlock Pass Still Charging Me For Rides?
  • How Do I Report An Issue With My Spin Experience?
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