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Can I Rent More Than One Scooter?
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Destinations (Routes and Bike Lanes) FAQ
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Do you offer a low income program?
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E Scooter General Information (Costs, Permitted Areas, How-To, etc)
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E Scooter: Parking, Guidelines, & How To's
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E Scooter: Parking, Guidelines, & How To's (UK)
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Einreichen eines Anspruchs (Applies to German Users Only)
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Ended your trip on the Spin App but the timer is still running?
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Everyday Heroes (US & UK)
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How can I change my password?
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How do I add promo codes?
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How do I Delete My Account?
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How do I report an issue with my Spin experience?
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How do I request a refund?
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How do I request scooter removal/relocation?
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How do I request scooters in my area?
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How do I set up an event, Campaign, or Partnership?
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How do I start my ride?
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Pre-Authorization Holds
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Request a Helmet
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Spin in Baltimore, MD
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Spin in Los Angeles, CA
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Spin Refund Policy
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Spin Rider Rewards (Beta): FAQ
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Spin Rider Rewards (Beta): Terms & Conditions (U.S.)
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Spin: COVID-19 Information
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What are the hours of operation?
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What are the riding boundaries?
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What are the riding requirements?
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What are the Scooter Specifications?
